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Immigration Office


COVID-19: impact on administrative procedures

online-formIMPORTANT: Application for International protection: obligation to make an appointment at the Registration center ‘Klein Kasteeltje’
Since 17 March all registration of applications for international protection in the Registration Center were temporally suspended due to the sanitary protections measures that were implemented by the Belgian Government in order to prevent the spread of the Covid-19 virus.

As from today all applicants that want to register a demand for international protection are obliged to make an appointment at the Registration Center by using an online form which is available on:  

Once completed the form will automatically be send to the Immigration Department.

An e-mail will be sent to the applicant with a confirmation of the date and the time of the appointment. This date and time are to be absolutely respected. Applicants have to present themselves on an individual base (if the case: with his family).

All group gatherings in front of the Registration Center are strictly forbidden.

The above-mentioned form is for the exclusive use by applicants for international protection.

Other applications made by using the above-mentioned form will not be taken into consideration.


Accessibility of the Immigration Office;

Because of the currently applicable health guidelines that were taken to prevent the spread of the coronavirus, the Immigration Office has taken the following measures:

  • The reception in the Pacheco building is temporarily closed
  • The Infodesk is only available by email infodesk[at] 
  • All appointments or hearings have been canceled until further notice

Third-country nationals prevented from leaving Belgium for reasons of force majeure

The Immigration Office points out that a third-country national who is prevented from leaving Belgium for reasons of force majeure (quarantine, flight cancellation, border closure, etc.) may request authorization to extend his/her stay.

In order to reduce travel and contact, this request may be sent by email to the municipal administration of the place of residence.

In case of emergency, the request can be sent directly to the Immigration Office to the following email addresses: cs.suivi[at] (residence in a French‑speaking municipality), or  kv.opvolging[at] (residence in a Flemish municipality).

The applicant is required to include the following information and documents :

  • a copy of his/her passport (number and period of validity, personal data, pages used);
  • a copy of his/her certificate of arrival (annex 3 to the Royal Decree of 8 October 1981);
  • a letter explaining why he/she cannot leave the Schengen area on the scheduled date ;
  • the documents confirming that it is impossible to leave the territory;
  • a travel health insurance valid for the duration of the requested extension ;
  • the residential address in Belgium;
  • a contact email address.

The Immigration Office will send its decision to the applicant by email.

Due to these exceptional circumstances, it will take longer before you receive an answer from us. Please do not send a reminder as this will delay our examination.


Report DNA groups
In order to limit the risks of contagion (COVID19), the DNA groups are postponed. A new invitation will be sent (Read more...)


Consequences of COVID-19 on visa activity

On a proposal from the European Commission, the heads of state and government have decided to temporarily close the external borders to third-country nationals making non-essential journeys. 

This means that, for the time being and until further notice, Belgian embassies and consulates no longer accept any visa applications and no longer issue visas, except in exceptional cases (essential travel). In most countries, the Visa Application Centres are also closed.

The examination of visa applications already submitted continues. However, in the event of a positive decision, the visa will not be issued immediately, unless the applicant has an essential function or an essential need.

If the visa was requested for a short stay, the visa may be issued after the situation has been normalised, provided that the applicant still meets the entry conditions. 

Finally, people with a valid visa are strongly advised to postpone any non-essential travel and to travel when the situation is normalized. If the period of validity of the visa issued for the postponed trip is insufficient to cover the duration of the new trip, a new visa may be requested on presentation of the following documents: 

  • visa application form indicating the new travel dates 
  • proof of payment of the handling fee
  • copy of the travel document with the visa issued for the postponed trip
  • proof of the arrangements made for the new trip (e.g. new date set for the conference or professional meeting, new invitation, etc.), and 
  • travel health insurance covering the duration of the proposed new trip. 



Most of the pages of this site are temporally unavailable in English. Please visit our site in French or in Dutch  



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